How to use this website.
Every part of the site, step by step, with pictures. Tap a part to open it, or search for what you want to do.
PDF, about 11 MB, 148 pages.
- Open the website, step 1Open Chrome, or any web browser. Click the long box at the top. Type yys.itsupportworld.co.uk and press Enter.
- Open the website, step 2A box called Sign in pops up. In Username, type yys. This box is not part of the YY website. It is a lock on the door of the sample.
- Open the website, step 3In Password, use the account details issued by YY.
- Open the website, step 4Click Sign in.
- Open the website, step 5The YY Security home page opens. You are in.
- Open the website, step 6On a phone it is the same. Type the address, then type yys in Username.
- Open the website, step 7use the account details issued by YY in Password.
- Open the website, step 8Tap Sign in.
- Open the website, step 9The home page opens on your phone.
- Find your way on a computer, step 1The YY logo is at the top left. Click it any time to go back to the home page.
- Find your way on a computer, step 2These words are the menu. Click one to open that page: Rail, Businesses, Landlords, Homes, Services, Tools, Work or About.
- Find your way on a computer, step 3The red Help now button is for when something has gone wrong.
- Find your way on a computer, step 4This is the 24-hour phone number, 01895 271400. Click it to ring YY if your computer can make calls.
- Find your way on a computer, step 5The green Text us button sits in the bottom corner. Click it to write to YY. It opens the Book a survey form.
- Find your way on a computer, step 6This little label says if a shop is open right now. If it is closed, it says when it opens.
- Find your way on a computer, step 7A small s in a circle means sample. These words or numbers are made up for the sample. YY will check them before the real website goes live.
- Find your way on a computer, step 8Click any s and the Sample content page opens. It lists every made-up item in one place.
- Find your way on a computer, step 9Scroll to the very bottom of any page. This is the footer. It has links to every tool, every service and every page.
- Find your way on a computer, step 10The Sample content link is in the footer too.
- Find your way on a phone, step 1The top bar is smaller on a phone. Tap the YY logo to go home.
- Find your way on a phone, step 2Tap Help now if something has gone wrong.
- Find your way on a phone, step 3Tap Menu to see all the pages.
- Find your way on a phone, step 4The menu opens. The big words are pages. Tap one to open it.
- Find your way on a phone, step 5Swipe up inside the menu to see the tools. Tap one to open it.
- Find your way on a phone, step 6Tap Close to shut the menu.
- Find your way on a phone, step 7At the bottom is a dark bar. Tap Call 24h to ring YY now.
- Find your way on a phone, step 8Tap Get help to open Help now.
- Find your way on a phone, step 9Tap Book to book a survey. The dark bar hides while you type, so it never covers the keyboard.
- The home page, part by part, step 1The top says who YY is: London locksmiths and security installers since 1948.
- The home page, part by part, step 2What has happened? Click the button that fits. It opens Help now with your choice already picked.
- The home page, part by part, step 3Next come the facts: the year YY started, the staff and the vans. Below are the badges of the schemes YY belongs to.
- The home page, part by part, step 4Click the link under the badges to see the full register of certificates.
- The home page, part by part, step 5Tools that work for you. Each card is a tool. Click a card to use it.
- The home page, part by part, step 6One firm for the whole building. Click the card that fits you: rail, business, landlord or home.
- The home page, part by part, step 7Your whole estate on one screen. This is the client portal. Click Open the client portal to try it.
- The home page, part by part, step 8Before and after. Drag the round handle left and right to compare the old and the new.
- The home page, part by part, step 9More station work lists other jobs at stations. Click one to read about it.
- The home page, part by part, step 10Sixteen services, one team. They sit in four groups: Now, Doors, Access and Systems. Click one to read about it.
- The home page, part by part, step 11What customers say. Click the arrows to read the next comment.
- The home page, part by part, step 12Forty vans. Each van carries the parts to finish most jobs on the first visit.
- The home page, part by part, step 13Two counters and a base. Each one shows the address, the phone number, and if it is open now.
- The home page, part by part, step 14Click Open in OpenStreetMap to see the place on a map.
- The home page, part by part, step 15Plain advice. Short guides written by YY. Click one to read it.
- The home page, part by part, step 16The red box at the end gives you three ways to start: call, book a survey, or get help now.
- The home page, part by part, step 17On a phone, the What has happened? buttons are big and easy to tap.
- Help now: when something goes wrong, step 1Open Help now. Tap what has happened. We tap Locked out.
- Help now: when something goes wrong, step 2A list called While you wait appears. It tells you what to do now, step by step.
- Help now: when something goes wrong, step 3Each button has its own list. Tap Break-in or damage to see a different one.
- Help now: when something goes wrong, step 4Now you see the list for a break-in. Tap the button that fits you best.
- Help now: when something goes wrong, step 5Tap the Postcode box. Type the postcode where you are.
- Help now: when something goes wrong, step 6Tap Check the area.
- Help now: when something goes wrong, step 7You see the nearest YY base and how far away it is.
- Help now: when something goes wrong, step 8Fastest of all: tap the big phone number. Your phone rings YY. You speak to a real person, day or night.
- Help now: when something goes wrong, step 9Or YY can call you. Tap Your name and type your name.
- Help now: when something goes wrong, step 10Tap Phone number and type your number.
- Help now: when something goes wrong, step 11Tap Call me back.
- Help now: when something goes wrong, step 12Done. YY has your details. Write down your reference. It starts with YY.
- Book a survey, step 1Open Book a survey. The bar at the top shows the 7 steps. It shows which step you are on.
- Book a survey, step 2Step 1, Who. Tap who the job is for. We tap My home. The next step opens by itself.
- Book a survey, step 3Step 2, What. Tap what you need. We tap Door repair and maintenance.
- Book a survey, step 4Step 3, Door. Tap the one that looks most like yours. Not sure is fine too.
- Book a survey, step 5Step 4, Photos. Photos help YY bring the right parts. Tap Take a photo to use your camera.
- Book a survey, step 6Or tap Choose photos and pick a photo from your phone.
- Book a survey, step 7Your photo shows here. You can add up to 3 photos.
- Book a survey, step 8Wrong photo? Tap Remove under it.
- Book a survey, step 9The photo is gone. Tap Choose photos to add photos again. We add two.
- Book a survey, step 10Now there are two photos. Good.
- Book a survey, step 11Tap Next.
- Book a survey, step 12Step 5, Slot. No time suits you? Tap No slot: call me to arrange. YY will ring you to fix a time.
- Book a survey, step 13Or tap a free time for the survey visit. Taken means someone else has it.
- Book a survey, step 14Tap Next.
- Book a survey, step 15Step 6, Details. Tap Name and type your name.
- Book a survey, step 16Tap Phone and type your number.
- Book a survey, step 17Tap Email and type your email. You need a phone number or an email. Both is best.
- Book a survey, step 18Type the postcode of the place. You need it later to track the job.
- Book a survey, step 19Anything else YY should know? Type it here. You can leave it empty.
- Book a survey, step 20Tap the tick box. It says YY may contact you about this job.
- Book a survey, step 21Tap Next.
- Book a survey, step 22Step 7, Check. Read everything. Is it right?
- Book a survey, step 23Something wrong? Tap Back to go back and fix it.
- Book a survey, step 24All correct? Tap Send request.
- Book a survey, step 25Done. This is your reference. Write it down. It starts with YY.
- Book a survey, step 26Tap the calendar button. Your phone saves the survey visit in your calendar with a reminder.
- Book a survey, step 27Tap the track button to see how your job is going. The next part shows how.
- Book a survey, step 28On a computer, the steps are just the same. Click instead of tap.
- Track my job, step 1Open Track my job. Tap Reference and type your reference.
- Track my job, step 2Tap Postcode and type the postcode you gave.
- Track my job, step 3Tap Show the status.
- Track my job, step 4Here is your job. The big words say where it is now. The list shows every stage, with ticks for the ones done.
- Track my job, step 5Come back later and tap Check again to see if anything has changed.
- Security check-up, step 1Open Security check-up. Tap Home or Business. We tap Home.
- Security check-up, step 2Read the first question. Tap the answer that is true for you.
- Security check-up, step 3Answer all the questions the same way. Then tap See my score.
- Security check-up, step 4This is your score out of 100. Higher is safer.
- Security check-up, step 5Below is your report. It says what to fix first, then what to do next.
- Security check-up, step 6Tap Print or save the report to keep it.
- Security check-up, step 7Want help? Tap Book a free survey.
- Security check-up, step 8Tap Start again to do it again.
- Security check-up, step 9For a shop, office or depot, tap Business.
- Security check-up, step 10The questions change to fit a business. Answer them the same way.
- Lock checker, step 1Open Lock checker. Tap the kind of lock you have. The pictures help.
- Lock checker, step 2Look at the edge of the door where the lock shows. Tap each mark you can see stamped on it.
- Lock checker, step 3Answer the last question. Tap Yes or No.
- Lock checker, step 4Tap Check my lock.
- Lock checker, step 5The answer is in big words. It says if the lock is likely to be accepted, and why.
- Lock checker, step 6Want a better lock? Tap Book a lock survey.
- Lock checker, step 7Lower down, the four marks are explained in plain words.
- Fire door planner, step 1Open Fire door planner. Is it a block of flats? Tap Yes or No.
- Fire door planner, step 2Type how many floors the building has.
- Fire door planner, step 3Type how many fire doors are in the shared parts, like halls and stairs.
- Fire door planner, step 4Type how many flat front doors there are.
- Fire door planner, step 5This box is the month to start. It is already set for you.
- Fire door planner, step 6Tap Show my duties.
- Fire door planner, step 7Your check schedule appears, month by month.
- Fire door planner, step 8Tap Download calendar reminders. Your calendar gets a reminder for every check.
- Fire door planner, step 9Tap Print the schedule for a paper copy.
- The Tools page, step 1Click Tools on the top menu.
- The Tools page, step 2You see all eight tools: Help now, Book a survey, Track my job, Security check-up, Lock checker, Fire door planner, Client portal and Back office.
- The Tools page, step 3Each card says what the tool does. Click a card to open the tool.
- Pages for each kind of customer, step 1Click Rail on the top menu. This page is for stations and transport.
- Pages for each kind of customer, step 2The page starts with a big photo and a title.
- Pages for each kind of customer, step 3Scroll down for the tools that suit rail work.
- Pages for each kind of customer, step 4Near the end are the certificates that matter for this kind of work.
- Pages for each kind of customer, step 5Click Businesses on the top menu. This page is for shops, offices, blocks and depots.
- Pages for each kind of customer, step 6Each page shows real jobs from YY's own photographs. Click one to read about it.
- Pages for each kind of customer, step 7Click Landlords on the top menu. This page is for landlords and managing agents.
- Pages for each kind of customer, step 8Two tools built for landlords: the Fire door planner and the Client portal.
- Pages for each kind of customer, step 9What the 2022 fire safety rules ask, in plain words.
- Pages for each kind of customer, step 10Click Homes on the top menu. This page is for houses and flats.
- Pages for each kind of customer, step 11Tools for homes: Help now, Security check-up and Lock checker.
- Services, step 1Click Services on the top menu.
- Services, step 2The services sit in four groups. Click the one you want. We click Door repair and maintenance.
- Services, step 3The service page opens. It says what YY does and who it is for.
- Services, step 4Click Book a survey. The form already knows which service you want.
- Services, step 5Asked and answered. Click a question to see the answer.
- Services, step 6The answer opens. Click the question again to close it.
- Work: before and after, step 1Click Work on the top menu.
- Work: before and after, step 2Each job has a before and after photo, split by a round handle in the middle.
- Work: before and after, step 3Drag the handle left or right. You see more of the before or more of the after. On a phone, put your finger on the handle and slide it.
- Work: before and after, step 4Click View the job to read the full story.
- Work: before and after, step 5The job page tells the story: the opening, the work and the result.
- Work: before and after, step 6The facts box: the year, the client and what was done.
- Work: before and after, step 7At the bottom, click another job to keep reading.
- Accreditations, step 1Open Accreditations from the footer. Each tile shows a scheme and if it is current.
- Accreditations, step 2The register: each scheme, its number, when it runs out, and its status.
- Accreditations, step 3Click a scheme name to jump to its part of the page. We click CHAS.
- Accreditations, step 4Each part says who runs the scheme and why it matters to you.
- Accreditations, step 5Click a Verify link to check it on the scheme's own website.
- Accreditations, step 6Click Certificate (PDF) to see the certificate itself.
- About YY, step 1Click About on the top menu.
- About YY, step 2The timeline starts in 1948. Scroll down to read each part of the story.
- About YY, step 3Who does the work: the people at YY.
- Guides, step 1Open Guides from the footer. Click a guide to read it.
- Guides, step 2The guide opens. Each part has a short title. Read from the top.
- Guides, step 3At the end, Try the tool takes you to the tool that helps with this.
- Areas, step 1Open Areas from the footer. Not sure if YY covers you? Click Check your postcode.
- Areas, step 2Click a place to open its page. We click Hammersmith.
- Areas, step 3Each area page shows the address and phone number.
- Areas, step 4It says if it is open now.
- Areas, step 5Click Open in OpenStreetMap to see it on a map.
- Contact, step 1Open Contact from the footer. To talk now, click Call 01895 271400.
- Contact, step 2To send an email, click an email address. Your email app opens.
- Contact, step 3Or send a message here. Type your name.
- Contact, step 4Type your phone number.
- Contact, step 5Type your email.
- Contact, step 6Type your postcode.
- Contact, step 7Pick what it is about from the list.
- Contact, step 8Type your message.
- Contact, step 9Click the tick box. It says YY may contact you.
- Contact, step 10Click Send enquiry.
- Contact, step 11Done. You get a reference.
- Contact, step 12Below are the shop, the trade counter and the base, with phone numbers and opening times.
- Contact, step 13Click Open in OpenStreetMap for a map.
- If a page is not found, step 1You see This door is locked. Nothing is broken. The page just is not there.
- If a page is not found, step 2Click Home or Tools to carry on.
- Client portal, step 1Open Client portal from Tools or the footer. The Account sign-in are written on the page.
- Client portal, step 2Click Email and type your account email.
- Client portal, step 3Click Password and use the account details issued by YY.
- Client portal, step 4Click Sign in.
- Client portal, step 5You are in. The tabs along the top are the parts of the portal. Click a tab to open it.
- Client portal, step 6Overview. Four boxes: how many assets, how many are overdue, how many are due soon, and open faults. An asset is one thing YY looks after, like a door, a shutter or a gate.
- Client portal, step 7Each site has a box. The bar shows how many fire doors are in date. Click View assets to see that site.
- Client portal, step 8Next planned visits are listed below.
- Client portal, step 9Click Assets.
- Client portal, step 10Type in Search to find a tag or a place. We type fire.
- Client portal, step 11Or pick one site from the Site list.
- Client portal, step 12Pick a type, like Fire door.
- Client portal, step 13You can also pick a status: OK, Due, Overdue or Fault.
- Client portal, step 14This line tells you how many assets match.
- Client portal, step 15Click QR tag next to an asset.
- Client portal, step 16The QR tag appears. Print it and stick it on the door, shutter or gate.
- Client portal, step 17Click Print tag to print it.
- Client portal, step 18Click the asset page link to open the page for that asset.
- Client portal, step 19The asset page: when it was fitted, the last service, and when the next one is due. Anyone who scans the tag lands here.
- Client portal, step 20To report a problem, click the Raise a fault tab. Pick the asset from the list.
- Client portal, step 21Type what is wrong. Use at least 10 letters.
- Client portal, step 22Pick how urgent it is: Emergency, Urgent or Routine.
- Client portal, step 23Got a photo? Click Choose file and pick it.
- Client portal, step 24Wait until it says Photo ready.
- Client portal, step 25Click Send fault to YY.
- Client portal, step 26Done. You get a reference. The YY office sees it straight away.
- Client portal, step 27Click Visits.
- Client portal, step 28Visits shows what is overdue, and the visits planned for the next 12 weeks.
- Client portal, step 29Click Jobs.
- Client portal, step 30Open faults you raised are at the top, with their photos and status.
- Client portal, step 31Job history is below. Click Visit report to open one.
- Client portal, step 32The visit report: date, site, asset, engineer, notes and a photo.
- Client portal, step 33Click Print or save as PDF to keep a copy.
- Client portal, step 34Click Back to jobs to go back.
- Client portal, step 35Click Compliance.
- Client portal, step 36Each site shows how many fire door checks are in date.
- Client portal, step 37Below are your reports and certificates.
- Client portal, step 38When you finish, click Sign out.
- Client portal, step 39The rail account works the same way. use the account details issued by YY, then click Sign in.
- Client portal, step 40The rail account sees its own stations, not the estates.
- Client portal, step 41Click Sign out.
- Scan a QR tag with your phone, step 1On your phone, open the Camera app.
- Scan a QR tag with your phone, step 2Point the camera at the QR tag on the door. Hold still for a second.
- Scan a QR tag with your phone, step 3A link pops up. Tap it.
- Scan a QR tag with your phone, step 4The first time, it asks you to sign in. Type your account email.
- Scan a QR tag with your phone, step 5use the account details issued by YY.
- Scan a QR tag with your phone, step 6Tap Sign in.
- Scan a QR tag with your phone, step 7The asset page opens. You see the tag, its status and its dates.
- Scan a QR tag with your phone, step 8To report a problem, tap What is wrong? and type it.
- Scan a QR tag with your phone, step 9Tap how urgent it is.
- Scan a QR tag with your phone, step 10Tap Choose file to add a photo. You can take one with the camera.
- Scan a QR tag with your phone, step 11When it says Photo ready, tap Send fault to YY.
- Scan a QR tag with your phone, step 12Done. You get a reference.
- Scan a QR tag with your phone, step 13Tap Open the full portal to see everything.
- Scan a QR tag with your phone, step 14On a phone the tabs sit in one row. Swipe the row sideways to see them all.
- Scan a QR tag with your phone, step 15Tap Sign out when you finish.
- Back office, step 1Open Back office from Tools or the footer. Type your account email in Email.
- Back office, step 2use the account details issued by YY in Password.
- Back office, step 3Click Sign in.
- Back office, step 4The numbers at the top: enquiries today, open jobs, emergencies this week, and everything in the inbox.
- Back office, step 5These buttons filter the list: Call backs, Job requests, Portal faults, Enquiries, Open and Emergencies.
- Back office, step 6Click Job requests to see only those.
- Back office, step 7Click an item in the list to open it. We open the survey we booked.
- Back office, step 8The photos the customer sent are here. Click one to see it big.
- Back office, step 9Change the status here. We pick Engineer assigned.
- Back office, step 10Pick the engineer.
- Back office, step 11Type a note if you want.
- Back office, step 12Click Save changes.
- Back office, step 13The status history and the notes now show the change.
- Back office, step 14Click See it on Track my job to see what the customer sees.
- Back office, step 15On the customer's phone, Track my job now shows the new status.
- Back office, step 16Back in the office, click All to see everything again.
- Back office, step 17Call backs, job requests, portal faults and enquiries all land here. The newest is at the top.
- Back office, step 18Click Export CSV to download the list. It opens in Excel.
- Back office, step 19Click Refresh to load new items. It also refreshes by itself every 30 seconds.
- Back office, step 20Click Sign out when you finish.
- Back office, step 21On a phone, sign in the same way, then tap Sign in.
- Back office, step 22Tap an item to open it.
- Back office, step 23Tap Back to the inbox to go back to the list.
- Back office, step 24Tap Sign out.
- If something goes wrong, step 1Typed the wrong password and clicked Sign in?
- If something goes wrong, step 2A red message tells you. Type the password again, slowly. Too many wrong tries locks the sign-in for a few minutes. Wait 15 minutes, or ring 01895 271400.
- If something goes wrong, step 3No signal? A message says you are offline. What you typed is kept. You can still ring 01895 271400.
- If something goes wrong, step 4Typed the wrong reference and tapped Show the status?
- If something goes wrong, step 5It says the job was not found. Check the reference and the postcode.
- If something goes wrong, step 6Lost your reference? Tap Call 24h, or ring 01895 271400. Give your name and postcode.
- 1Open the websiteThe website is a private sample. It asks for a name and a password before it opens. You only do this once.9 steps, pictures on a computer
- 2Find your way on a computerThe top bar is on every page. It never goes away, even when you scroll down.10 steps, pictures on a computer
- 3Find your way on a phoneOn a phone the menu folds away to save space. A dark bar at the bottom gives you the three most useful buttons.9 steps, pictures on a phone
- 4The home page, part by partScroll down the home page. Here is what each part does, from top to bottom.17 steps, pictures on a computer
- 5Help now: when something goes wrongUse Help now if you are locked out, broken into, or a lock, shutter or alarm has a problem. It tells you what to do while you wait, and YY can call you back.12 steps, pictures on a phone
- 6Book a surveyBook a survey has 7 short steps. It takes about two minutes. At the end you get a reference to track the job.28 steps, pictures on a phone
- 7Track my jobTrack my job shows where your job is up to. You need your reference and your postcode.5 steps, pictures on a phone
- 8Security check-upTen easy questions about your home or business. You get a score out of 100 and a list of what to fix first.10 steps, pictures on a phone
- 9Lock checkerLock checker tells you if your door lock is the kind insurers usually accept.7 steps, pictures on a phone
- 10Fire door plannerFor landlords and building managers. It works out which fire door checks the law asks for, and when.9 steps, pictures on a phone
- 11The Tools pageAll eight tools live on one page.3 steps, pictures on a computer
- 12Pages for each kind of customerThere is a page for each kind of customer. Each one shows the tools, services, jobs and certificates that matter to them.11 steps, pictures on a computer
- 13ServicesYY does sixteen services. Each one has its own page.6 steps, pictures on a computer
- 14Work: before and afterThe Work page shows real YY jobs with before and after photos.7 steps, pictures on a computer
- 15AccreditationsThis page lists every certificate and scheme YY belongs to, and how you can check each one yourself.6 steps, pictures on a computer
- 16About YYThe story of YY, from 1948 to today.3 steps, pictures on a computer
- 17GuidesShort guides with plain advice.3 steps, pictures on a computer
- 18AreasWhere YY works from: the shop, the trade counter and the base.5 steps, pictures on a computer
- 19ContactRing, email, or send a message.13 steps, pictures on a computer
- 20If a page is not foundSometimes a link is wrong or out of date.2 steps, pictures on a computer
- 21Client portalThe client portal is for customers with many doors, like housing estates and railway stations. It shows every door, shutter and gate YY looks after.41 steps, pictures on a computer
- 22Scan a QR tag with your phoneEvery asset has a QR tag. A caretaker can scan it with a phone camera to see the asset and report a fault. No app is needed.15 steps, pictures on a phone
- 23Back officeThe back office is for YY staff. Every call back, job request, portal fault and enquiry lands here.24 steps, pictures on a computer
- 24If something goes wrongDo not worry. Here is what to do.6 steps, pictures on a computer